FAQ’s

  • Please call your insurance provider before your appointment and ask them the following questions:

    -What kind of mental health benefits do I have

    -Do I have a deductible? If so has the deductible been met?

    -Do I have a copay? If so what is my copay?

    -How many sessions per year does my plan cover?

    Following your first session being billed to your insurance provider, your therapist will communicate with you what your financial responsibility is.Description text goes here

  • We have three locations. Charlotte, Winston-Salem, and Boone. Please check with your provider to ensure you have the correct address. Our About page has the address for each of our locations.Description text goes here

  • Each therapist sets their own schedule. Please discuss scheduling needs with your individual provider.

  • We follow the local government’s lead in terms of closing. If the government is closed due to snow or inclement weather, we will be as well. However, we open at our regular time if the government opens one or two hours late. If you don’t feel that it’s safe to come into the office on a day with inclement weather, please call or email us to let us know and you will not be charged. We never want you to compromise your safety.

  • Our office is closed for the following holidays: New Year’s Day; Memorial Day; July 4th; Labor Day; Thanksgiving and the day after; Christmas Eve, Christmas Day and New Year’s Eve. We remain open on all other federal holidays but that is also determined based on the individual therapist’s schedule.

  • We understand that life can sometimes prevent you from attending your therapy session, and we ask for 24 hours' notice if you need to cancel. A $100 fee will apply if cancellations are made with less than 24 hours’ notice. In the case of true emergencies, we will not charge the fee. Additionally, if you know you will be away on vacation for an extended period, please inform your therapist as soon as possible to help us better manage scheduling.

  • Typically within 5-7 business days, occasionally sooner. Please email us at info@grovecounselingcharlotte.com to schedule an appointment. You can also go onto our Client Portal to make an appointment.

Two hands holding red tangled yarn above a paper cutout of a human head on a gray background, symbolizing a cluttered or confused mind.
Illustration of an orange brain with flowers and a hand watering it with a blue watering can, on a green background.

Grove Counseling is not a crisis provider. Your therapist can not be “on call” to answer crisis calls, or be available for phone calls after business hours. If you or your child is having a mental health crisis, please call 911 or go to your nearest emergency room.

Crisis Resources

Charlotte:

Mecklenburg County Mobile Crisis: 704-566-3410 (option #1)

Mobile Crisis Services provided by Daymark Recovery Services: 1-866-275-9552

Winston-Salem:

Visit the Behavioral Health Urgent Care (BHUC) operated by Daymark Recovery Services at 650 N. Highland Ave., Winston-Salem, N.C. The BHUC is open 24/7. No appointment necessary.

Contact Mobile Integrated Healthcare (MIH) at 336-703-2273 or by contacting the communications center at 336-727-2222. MIH is a team of advanced paramedics employed by Forsyth County Emergency Management Services (EMS) that respond to behavioral health crises and work to divert hospital admissions where clinically appropriate. MIH is available from 8 a.m. to 7 p.m., seven days a week.

**National Suicide Prevention Lifeline: 1-800-273-8255